Terms & Conditions

1. About Aentis

Aentis is an operational efficiency advisory practice registered in Malaysia. Our principal place of business is Suite 9-2, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur.

We offer advisory services in the areas of workflow review, process improvement, and operational structuring. Our services are directed at business professionals and organisations seeking to understand and refine their operational processes. We do not offer regulated financial, legal, medical, or investment advisory services of any kind.

2. Use of This Website

Access to and use of this website is provided for general informational purposes. By browsing this site you agree to these terms. If you do not agree, please discontinue use of the site.

You may use this site for lawful purposes only. You agree not to:

• Attempt to gain unauthorised access to any part of the site or its underlying systems
• Transmit any content that is unlawful, harmful, or disruptive
• Use automated tools to scrape, index, or collect content from this site without written permission
• Reproduce or republish site content without attribution and prior written consent

We reserve the right to restrict or suspend access to the site at any time without notice.

3. Service Descriptions and Scope

Our advisory services are described on this website as a general guide. The precise scope of work for any engagement is defined in a written scope document agreed between Aentis and the client prior to commencement. In the event of any conflict between website descriptions and a signed scope document, the signed scope document takes precedence.

Our three current service offerings are as follows:

4. Nature of Advisory Services

Our services are advisory in nature. We offer structured analysis, process documentation, and improvement suggestions based on information provided by the client. The application of any recommendation rests with the client organisation.

Aentis does not make representations about specific operational or financial outcomes arising from our work. Results will vary depending on organisational context, implementation decisions, and factors outside our scope of engagement.

Nothing in our materials or conversations should be read as a forecast, prediction, or assurance of any kind.

5. Engagement and Payment Terms

5.1 Commencement

An engagement begins when both parties have agreed on a written scope of work and the initial payment has been received by Aentis. No advisory work commences prior to this.

5.2 Fees

Fees are as stated in the agreed scope document. Prices on this website are indicative and current as of the Last Updated date above. All fees are in Malaysian Ringgit (RM) and are subject to applicable taxes unless stated otherwise.

5.3 Payment Schedule

Payment schedules are agreed per engagement. Unless otherwise stated in the scope document, a deposit is payable upon engagement confirmation, with the balance due prior to the final session or deliverable.

5.4 Cancellation

Either party may discontinue an engagement by providing written notice. Work completed and sessions conducted up to the point of cancellation will be invoiced at the pro-rated engagement fee. Specific cancellation terms will be set out in the scope document.

6. Confidentiality

Aentis treats all client information shared during an engagement as confidential. We do not disclose client identities, business details, or operational information to third parties without written consent, except where required by law.

Clients are asked to treat Aentis methodologies, frameworks, and written deliverables as proprietary. These materials are provided for the client's internal use only and are not to be reproduced or distributed commercially without prior written agreement.

7. Intellectual Property

All content on this website — including text, structure, service descriptions, and design — is the property of Aentis and is protected under applicable intellectual property laws in Malaysia.

Deliverables produced during a client engagement (such as process maps, checklists, and playbooks) are licensed to the client for internal operational use. Aentis retains ownership of the underlying methodologies and frameworks used to produce them.

Any use of Aentis materials beyond internal operational use requires prior written consent.

8. Limitation of Liability

To the fullest extent permitted by Malaysian law, Aentis will not be liable for any indirect, consequential, or incidental loss arising from the use of this website or from reliance on our advisory services.

Our total liability in connection with any engagement shall not exceed the fees paid by the client for that specific engagement.

This limitation does not affect any rights the client may have under Malaysian consumer protection law or any other applicable statutory rights that cannot be excluded.

9. Third-Party Links and Resources

This website may link to external websites or resources for informational purposes. Aentis does not endorse or take responsibility for the content, accuracy, or practices of any third-party site. Visiting linked sites is at your own discretion.

10. Governing Law and Disputes

These terms are governed by the laws of Malaysia. Any disputes arising from these terms or from an advisory engagement will be subject to the exclusive jurisdiction of the courts of Malaysia.

Where a dispute arises, we encourage both parties to first seek resolution through direct communication before any formal proceedings. Most concerns can be addressed by contacting us at info@{{DOMAIN}}.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. The revised version will be posted on this page with an updated date. Continued use of this website after changes are published constitutes acceptance of the updated terms. Changes do not retroactively affect ongoing engagements unless agreed in writing.