Three ways to work on your operations
Each format is scoped to a specific depth of work. Choose the one that fits your team's current situation, and the level of change you are ready to support.
Back to HomeHow advisory work is conducted at Aentis
All three engagement formats share the same underlying approach: examine the current state of a process before suggesting adjustments, document all findings in writing, and hand over everything to the team at close. The difference between formats is depth and scope — not method.
Scope agreement
A written note defining exactly what will be examined, how many sessions, and what will be delivered.
Current-state mapping
Sessions focused on how work actually moves — observations, interviews, and process tracing.
Findings and recommendations
A written document describing friction points and the adjustments worth considering, in plain language.
Handover and close
All documents transferred. A final session to confirm understanding and answer outstanding questions.
Workflow Review
RM 520 · One session · Written findings noteA focused look at a single operational process to identify friction points and simple sequencing improvements. This engagement is suited to teams who have a specific workflow they want a clear, neutral read on — without committing to broader organisational change.
What is included
- One mapping session (typically two to three hours)
- Current-state process diagram showing actual workflow
- Written findings note with friction points identified
- Short list of practical adjustments for the team to consider
- Engagement close and handover of all documents
Process steps
Scope agreement call — 30 minutes to confirm the process being examined
Mapping session — one session with the relevant team members
Findings note prepared and sent within five working days
Optional 30-minute close call to walk through the note
Best for: Teams with one specific workflow causing concern, or those wanting an independent view before deciding whether broader advisory is worth pursuing.
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Process Improvement Engagement
RM 2,480 · Four sessions · Maps, checklist, and documentationA multi-step advisory project examining several connected processes and proposing a coordinated set of refinements. This engagement is appropriate for operations leads who have identified that friction exists across more than one process and want a structured, documented approach to addressing it.
What is included
- Four advisory sessions across four to six weeks
- Stakeholder interviews with relevant team members
- Current-state and revised-state process maps
- Implementation checklist the team can follow at its own pace
- Engagement close session with full document handover
Process steps
Scope definition — agreed in writing before work begins
Discovery sessions — process mapping and stakeholder interviews
Analysis sessions — review findings with team, propose refinements
Documentation delivery — process maps and implementation checklist
Best for: Operations leads who need a coordinated view of several related processes and a structured plan for non-disruptive improvement.
Enquire About This EngagementOperations Excellence Programme
RM 4,700 · Twelve sessions · Playbooks, coaching, checkpointsA thorough engagement across an operational function, building a maintainable framework for ongoing review and refinement. Covers measurement approaches, documentation standards, and team coaching so that the practices introduced during the engagement continue independently after it closes.
What is included
- Twelve sessions across three to four months
- Measurement framework for operational KPIs
- Documentation standards for the function
- Team coaching for independent ongoing review
- Operational playbooks and review checkpoints
- Full document handover and formal programme close
Programme structure
Scoping, baseline mapping, and measurement framework setup
Process analysis, findings consolidation, and first checkpoint
Playbook development, team coaching, and documentation standards
Review checkpoint, handover, and programme close
Best for: Established operations teams seeking a considered, durable uplift and wanting the capacity to continue improving independently after the engagement ends.
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Which engagement is right for your team?
All three formats share the same approach. The differences are in scope, duration, and the depth of documentation and coaching provided.
| Feature | Workflow Review | Process Improvement | Ops Excellence |
|---|---|---|---|
| Price | RM 520 | RM 2,480 | RM 4,700 |
| Sessions | 1 | 4 | 12 |
| Duration | ~2 weeks | 4–6 weeks | 3–4 months |
| Process mapping | |||
| Written findings note | |||
| Implementation checklist | — | ||
| Stakeholder interviews | — | ||
| Operational playbooks | — | — | |
| Team coaching | — | — |
Standards that apply to every format
Confidentiality
All engagement information handled as confidential. NDA available on request prior to any substantive discussion.
Written scope before start
Every engagement begins with a written scope note agreed by both parties. No work proceeds without this in place.
Vendor neutrality
No commercial arrangements with software providers or methodology licensors. Recommendations are based solely on observed operations.
PDPA compliance
All client data handled in accordance with Malaysia's Personal Data Protection Act 2010.
Complete document handover
All deliverables are transferred to the client at close. No document is held back or retained by Aentis post-engagement.
Paced around your operations
Sessions are scheduled to work around your team's operational calendar. No workshops that pull people out of operations for extended periods.
Clear fees, stated upfront
All prices are in Malaysian Ringgit. No hourly billing, no variable fees, no additional charges for deliverables.
- 1 mapping session
- Process diagram
- Written findings note
- ~2 weeks total
- 4 advisory sessions
- Stakeholder interviews
- Revised process maps
- Implementation checklist
- 4–6 weeks total
- 12 sessions
- Operational playbooks
- Team coaching
- Review checkpoints
- 3–4 months total
Not sure which format fits?
An initial conversation is the simplest way to find out. Describe your situation and we will suggest where to begin — or whether any engagement would be appropriate at all.
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